What is CSS?
The Centralizes Showing Service (CSSTM) assists your REALTOR® in making your home easier to show for other REALTORS®. CSS provides one central phone number for all real estate agents in a market to schedule showing tours for their buyers. Having one phone number to fall is far more convenient for other REALTORS® in the area. This convenience may result in more showings for you. CSS is quick and efficient. Therefore, agents prefer showing homes on CSS more than non-CSS homes. This efficiency helps get your home more showings. CSS is also open 33% longer than traditional real estate offices. Our hours are 8am – 8pm Monday through Saturday and 8am – 6 pm on Sunday. Additional hours, better efficiency and more convenience may mean more showings and prospective buyers for you which can then turn into a FASTER Sale.
Extended Hours: 8am – 8pm Monday through Saturday and 8am – 6pm Sunday.
How does CSS Work?
With CSS, there are three basic types of showings: “GO”, “COURTESY”, and “APPOINTMENT REQUIRED”. The “GO” is generally used for vacant homes. “COURTESY” means we will call and leave a message about the appointment, but the buyer’s agent has approval to show your property. “APPOINTMENT REQUIRED” means we have to get your (or your agent’s) Approval to let the buyer’s agent show your home to a prospective buyer. More showings mean a faster sale!
When CSS Calls
If your home is a COURTESY call, CSS will leave a message on your answering machine or voice mail. Our representative should say, “Hi, this is (representative’s name) from Centralized Showing Service calling on behalf of (your listing company’s name), to let you know that (the buyers agent’s name) will be by between __ and __ (time frame) to show your home.” Agents give us a time frame because their buyers may take a long time to look at different homes, or they may move very quickly. It is difficult for agents to pin down exactly when they will be at your particular home.
When You Call CSS
You can call CSS when you need to cancel, reschedule, check on a showing or change showing instructions (verify with your agent what procedure they would like you to follow). When you call CSS, simply tell our representative that you are selling your home and give the CSS representative your address. They will then be able to quickly find your address and assist you. Don’t be surprised if we ask for your last name right away when we answer the phone. As noted earlier, CSS is focused on being very fast and efficient. Ninety percent of our calls come from REALTORS®.
CSS Showing Tips
Use A Lock Box On Your Home.
Homes with lock boxes have almost 60% more showings than homes without lockboxes over the same period of time.
Check Your Voice Mail and Answering Machine Regularly.
An unreliable answering machine can mean missed notifications about showings. Make sure you check your answering machine on a regular basis. Many times we will leave messages to obtain confirmation for a showing or to notify you of changes. Checking your messages will help alleviate confusion and reduce the risk of missing a showing. It will also help ensure that both you and the buyer’s agent are well-prepared for the appointment.
Communicate With Others In Your Household About Showings.
Most problems with showings come from one person in the family not receiving notification about a showing from another member of the family. Be sure children and teenagers know the importance of relaying dates and times of showings to other members of the family.
Always Have Your Home Ready To Show (as best as you can).
This is probably the hardest to do. Keeping your home in good showing condition can not only improve the quality of each showing, but also reduces your stress. When CSS calls about an agent that has a buyer that is “in the area”, you won’t have to frantically try to clean up.
Be Prepared for “Drive-Up” Showings.
Realtors prepare tours for their buyers ahead of time. Often, however, their buyer will see a house for sale that was not on their tour. CSS makes it much easier for that REALTOR® to then schedule that showing appointment. Be aware that this may happen to you. Often these spontaneous showings are the ones that sell your home. CSS defines a “drive-up showing” as a REALTOR® requesting a showing appointment within 20 minutes of their planned arrival at your home.
Have One (or Two) Primary Phone Numbers(s) To Call.
Using one primary phone number to call for notification or approval reduces the chances of problems with showings. We will call more than one number, but it can increase the number of problems that are associated with showings.
How to Potentially Increase Showings:
- Put your home on electronic lock box (if available)
- Allow showings whenever possible, even when your home is not in perfect showing condition or someone is asleep in one bedroom
- Try not to restrict available showing times
How You Could Lose Showings:
- Rescheduling/declining showings
- Requiring advanced notice
- Restricting available showing times
CSS recognizes that selling your home can be a long, frustrating process. CSS, in conjunction with your REALTOR®, is striving to make that process as quick and painless as possible.
Content provided by Centralized Showing Service.